Fair Play Policy

We at SPORTSTEN desires to make it sure that whenever you play the game it should always be a fair play. transparency and integrity are our utmost consideration, which is apparent from our Fair play Policy.

Impartial  and Transparent system

Ludo Platinum platform guarantees equal chances for all our users. The rules of playing applies to every player equally. Our team is aware about mal-wares  therefore have applied adequate resources/firewalls to avoid any hacking or cheating on our platform. We have timelines in place for joining each tournament to ensure that every player has fair equal chance to play.

On entering any tournament our players should prima-facie be aware that what amount they are going to win in the particular tournament. We try to ensure a  seamless experience while playing and have derived following steps so that you may participate with free mind.

  • The scoring interface is easy and displays the calculation system  for every new user being onboarded on our platform
  • The play money applicable for winners of each game is clearly mentioned. Any winnings/pay-outs are immediately processed and credited to the User’s account as per our Terms of Use and other applicable SPORTSTEN policies.
  • Any cancellation fee, or consequences of leaving the game mid-way or engaging in unfair gaming practices is clearly illustrated in Fair play Policy and the Terms of Use.

Verification of Players

We strive to make it sure that the platform have only have genuine users participate in the tournament. No bots are allowed on the Platform (As defined in the Terms). To ensure the same, we have robust mechanism and protocols to check any violation of our Policies. Before withdrawing any winnings, depending on the amount and/or frequency of the withdrawal, a user may be required to verify its identity as well as account details  like copies of PAN card & bank account details. These details and documents are compiled and verified as prescribed by applicable laws and regulatory authorities either by us directly, or via a third-party service provider.

Secure Payment protocols

Your financial transactions and are safe and secure with SPORTSTEN. We have the robust mechanism for smooth withdrawal process and for that we have collaborated with the best payment gateways available in the market. SPORTSTEN do not store the details of your financial/payment instruments like credit cards, debit cards, UPI handles and wallet details with us and these are stored only with authorized technology service providers and entities permitted to store such data in accordance with applicable laws and regulatory directives.


We are always available to help you for resolving any of queries/issues. We have dedicated grievance redressal mechanism and its our endeavor   to effective resolve the issues raised and we tends to close the issue within a short span. The entire resolution process can be tracked by the users.

Secure Information Protocols

We at SPORTSTEN deploys adopts best practices and deploy industry leading data security protocols and measures to protect all personal user information, including financial details. The personal information shared with our platform is only used for verification purposes, and is not disclosed to any outside parties unless it required as per applicable laws to designated government authority but as you are aware that no security system is impenetrable, thus we cannot guarantee the security of our databases, nor can we guarantee that the information you supply us with won’t be intercepted while being transmitted to us over the Internet or wireless communication, and that any information you transmit to SPORTSTEN you do at your own risk. If you have any questions about the security of SPORTSTEN Technologies Pvt. Ltd. please contact us at ____________________________

Adults Only 

There is prohibition on the users below 18 years of age to access or play the games/tournaments available on the SPORTSTEN Platform. If you are below 18 years of age, please do not attempt to access or register in our platform. Apart from this users from certain States are also not permitted to play our games, as per the prevalent law in such states. It is the duty of the user to adhere to the  applicable laws in their states and SPORTSTEN is not liable for any breach of such laws by the User. Users are not allowed to participate in more than one tournament at the same time

Skill Based games

Ludo Platinum is totally a skill-based platform that can help gamers improve their strategic prowess, decision making, and time-management skills.
Skill bases games are those where success depends on substantial degree of skill and are not based on chance or luck

Random Number Generator- Honest Game Policy

We are committed to promoting fair game play on the platform. Sports Ten is ensuring Random Numbers Generated by the application in terms of Dice. The Random Number Generator used a well known Algorithm.  All standards constitutes that the numbers generated randomly and Unpredictable.

Prevention Of Cheating And Collusion 

  1. USERS undertake that they themselves will play in all Games in which they have registered/joined and not use any form of external assistance to play
  2. They shall not add unauthorized components, create or use cheats, exploits, bots, hacks or any other third-party software designed to modify the Portal or use any third-party software that intercepts, mines or otherwise collects information from or through the Portal or through any Services. Any attempt to employ any such external assistance is strictly prohibited
  3. Formation of teams for the purpose of collusion between primary user and any other user(s) for participating in Games organized on the platform or any other form of cheating is strictly prohibited.
  4. Users are prohibited from doing any activity on the Portal that may be construed as money laundering, including, without limitation, attempting to withdraw cash from initialized cash added through credit cards or deliberately losing money to a certain player(s).
  5. Sending SPAM emails or any other form of unsolicited communication for obtaining registrations on the Portal to benefit from any of our promotional program or for any other purpose is strictly prohibited.
  6. Users registration on the Platform is restricted to a single user account which will be used by them to avail the Services provided on the Portal. Users are prohibited from creating or using multiple user IDs for registering on the Portal.
  7. Any form of fraudulent activity including, attempting to use or using any other person’s credit card(s), debit cards, net-banking usernames, passwords, authorization codes, prepaid cash cards, mobile phones for adding cash to user account is strictly prohibited.
  8. Accessing or attempting to access the Services through someone else’s user account is strictly prohibited.
  9. Winnings and prizes are unique to the player and are non-transferable. In the event  User attempt to transfer any winnings or prizes, these will be forfeited.
  10.  We don’t encourage accessing Cash Games using users ID on two or more mobile devices simultaneously. In such an event, we reserve the right to disallow continuation of Cash Games from the earlier logged in device(s).

You may not create a login name or password or upload, distribute, transmit, publish or post content through or on the Portal or through any service or facility including any messaging facility provided by the Websites which :

  • is libelous, defamatory, obscene, intimidating, invasive of privacy, abusive, illegal, harassing;
  • contains expressions of hatred, hurting religious sentiments, racial discrimination or pornography;
  • is otherwise objectionable or undesirable (whether or not unlawful);
  • would constitute incitement to commit a criminal offence;
  • violates the rights of any person;
  • is aimed at soliciting donations or other form of help;
  • violates the intellectual property of any person;
  • disparage in any manner Play Games24x7 or any of its subsidiaries, affiliates, licensors, associates, partners, sponsors, products, services, or websites;
  • promotes a competing service or product; or
  • violates any laws

In the event we determine that the login name created by you is indecent, objectionable, offensive or otherwise undesirable, we shall notify you of the same and you shall promptly provide us with an alternate login name so that we can change your existing login name to the new name provided by you. If you fail to provide an alternate name, we reserve the right to either permanently suspend your user account or restore your user account only after a different acceptable login name has been provided by you.

  • You shall not host, intercept, emulate or redirect proprietary communication protocols, used by the Portal, if any, regardless of the method used, including protocol emulation, reverse engineering or modification of the Portal or any files that are part of the Portal.
  • You shall not frame the Portal. You may not impose editorial comments, commercial material or any information on the Websites, alter or modify Content on the Portal, or remove, obliterate or obstruct any proprietary notices or labels.
  • You shall not use Services on the Portal for commercial purposes including but not limited to use in a cyber cafe as a computer gaming centre, network play over the Internet or through gaming networks or connection to an unauthorized server that copies the gaming experience on the Portal.
  • You shall not upload, distribute or publish through the Portal, any content which may contain viruses or computer contaminants (as defined in the Information Technology Act 2000 or such other laws in force in India at the relevant time) which may interrupt, destroy, limit the functionality or disrupt any software, hardware or other equipment belonging to us or that aids in providing the services offered by us. You shall not disseminate or upload viruses, programs, or software whether it is harmful to the Websites or not. Additionally, you shall not impersonate another person or user, attempt to get a password, other user account information, or other private information from a user, or harvest email addresses or other information.
  • You shall not purchase, sell, trade, rent, lease, license, grant a security interest in, or transfer your user account, Content, currency, points, standings, rankings, ratings, or any other attributes appearing in, originating from or associated with the Portal.